jiffy lube redux

so i wrote jiffy lube a very angry letter. i got a friendly phone call in return. i talked to mike and he took great care in apologizing and making sure that the situation was completely fixed. he explained to me that since the manager at his store was "hispanic" there may have been a bit of communication failure, but that that really wasnt a good excuse. he was very polite and professional and i was very excited when he asked "where should i send the check?" so all in all im a happy camper. good for jiffy lube for being a good business and remembering that the customer is always right. and thanks paul for taking the time to leave a comment! word. cev-us (prounounced seevus) walks. Serenity now!!!!